Your client is overwhelmed…What do you do?
We’ve all had the experience of feeling overwhelmed. It’s not a pleasant state to be in. There are a million things to do, but we can’t seem to be able to pick one and get it done.
Watching a client go through this is frustrating. He may sit there quietly not being able to describe what is going on at all. Or she may be talking so rapidly that the sentences run together in an ever increasing blur, which only increases the overwhelm.
There are different approaches to dealing with a client in this situation. Using visuals can help people quickly get past the overwhelmed stage and back on track. Let’s talk about just one approach so that we don’t get, err, overwhelmed with ideas.
Before we begin to talk about the method, there is something you can do to help your client get centered right now.
Breaking News…Humans need to breathe! Yes it’s true, people need to breathe. What is also true is that by having your client take a few slow and deliberate breaths will help them begin to calm down. This is a good first step and helps prepare them for seeing things in a new light.
Start at the End
A good way to help people get past feeling overwhelmed is to direct their attention to a more hopeful scenario. Think of it as a process for creating the magical fairy tale of their life. You can accomplish a few things with this approach.
- Distract them from their current situation
- Get them thinking about the bigger picture
- Incentivize them to work through what is bogging them down
Once upon a time…
Now that your client is taking some calming breaths, you’re going to set up an exercise using visuals to help them see past their current chaotic state. If you are a VizPeeps member try using either the Exploring My Options or Exploring Passion image deck. If you don’t own any VisualsSpeak image decks, you’ll have to rely on whatever you have on hand.
Next, you’ll need to choose a prompt that gets your client to think in terms of their ideal future scenario. Try these or create variations of them:
- What would your ideal life look like?
- If you had no other concerns, what would a perfect life look like?
Tell your client the prompt and give them five minutes to choose and arrange their images.
Listen closely as I tell you my story
Have your client describe to you the story they created around the prompt and images they chose. You need to listen closely for the key points and any of your client’s core values that arise from this conversation. These are going to be the clues you’ll need to get them out of feeling overwhelmed.
Go back to the beginning
The images will work their magic in helping your client see a better future. This is the part of the process where you get the opportunity to work your magic in helping them break down the steps they need to take to get past feeling overwhelmed and heading towards their ideal future.
How do you help your clients get past feeling overwhelmed?
I would love to hear your ideas on how you help people get through these difficult situations. Please share them in the comments section. Thanks